What are the responsibilities and job description for the Service Delivery Manager position at VirtualVocations?
A company is looking for a Service Delivery Manager to oversee commercial engagements and ensure customer satisfaction.Key ResponsibilitiesManage customer expectations and ensure high satisfaction levelsCoordinate communication and partnerships with project stakeholders regarding delivery and risksTrack project P&L and organize project kickoff and post-mortem meetingsRequired Qualifications7 years of relevant experience in service delivery and project managementStrong leadership skills with the ability to mentor othersDemonstrated customer-centric focus and experienceAdvanced knowledge of project management methodologiesPSM or CSM certification is a plus; PMP or Prince2 certifications are also advantageous
