What are the responsibilities and job description for the Service Delivery Manager position at VirtualVocations?
A company is looking for a Service Delivery Manager to support and drive the success of team members in the property & casualty insurance software industries.Key ResponsibilitiesCoordinate assignment of colleagues to implementation projects and manage individual workloadsMaintain contact in difficult client situations to ensure successful project conclusions and oversee quality of service team metricsFacilitate strategic initiatives and provide coaching and performance management for team membersRequired QualificationsBachelor's Degree in a business or technical field5 years of previous client-facing experience in a professional services environmentExperience in P&C Insurance Claims, Billing, and Policy software industryProficiency in JavaScript, XML, and SQL preferred
