What are the responsibilities and job description for the Service Desk Analyst position at VirtualVocations?
A company is looking for a Service Desk Level 1 Analyst to provide technical support and assistance to customers and employees.Key ResponsibilitiesRespond to and resolve IT-related issues via phone, email, and chatLog service desk interactions and escalate issues as necessaryConduct follow-up activities to ensure customer satisfaction with support providedRequired QualificationsHigh school diploma or equivalent required; associate or bachelor's degree in computer science or related field is a plusCertifications such as HDI Support Center Analyst, ITIL Foundation, and Microsoft 365 Certified Fundamentals1-2 years of experience in a technical support role, preferably in a service desk environmentProficiency with Microsoft Office and Windows operating systemsAbility to work independently and as part of a team, focusing on exceptional customer service
