What are the responsibilities and job description for the Service Desk Analyst position at VirtualVocations?
A company is looking for a remote Service Desk Level 1 Analyst for the 3rd shift.Key ResponsibilitiesProvide first line support by answering phone calls, emails, and chat messages to resolve IT-related issuesLog service desk interactions in the ticketing system and escalate issues as necessaryConduct follow-up activities to ensure customer satisfaction and timely resolution of issuesRequired QualificationsHigh school diploma or equivalent required; an associate or bachelor's degree in computer science or related field is a plusCertifications such as HDI Support Center Analyst, ITIL Foundation, and Microsoft 365 Certified Fundamentals are preferred1-2 years of experience in a technical support role, preferably in a service desk environmentProficiency with Microsoft Office and Windows operating systems, along with basic network troubleshooting skillsAbility to work independently and as part of a team while delivering exceptional customer service
