What are the responsibilities and job description for the Service Desk Technician II position at VirtualVocations?
A company is looking for a User Support Technician II.Key ResponsibilitiesProvide advanced troubleshooting support for hardware, software, and networking issuesResearch and analyze non-routine problems, escalating as necessaryMaintain positive customer relationships while delivering technical support via various communication methodsRequired QualificationsAssociate degree in computer information technology or related field, or equivalent experience2-4 years of related work experience in an IT Service Desk environmentExperience with ServiceNow and ITIL methodology preferredDemonstrated customer service and interpersonal skillsProficient in Microsoft Windows 7 & 10, Microsoft Office suite, and desktop hardware / software troubleshooting
