What are the responsibilities and job description for the Service Desk Technician position at VirtualVocations?
A company is looking for a Service Desk Technician to support mission-critical systems and ensure operational readiness for the Department of Defense.Key Responsibilities : Manage service desk incident and request management, ensuring smooth operations and timely customer responsesMonitor and maintain mission-critical systems, providing proactive support and communication with stakeholdersDeliver daily status updates and specialized reports while troubleshooting and escalating issues as necessaryRequired Qualifications : Must be a US Citizen with the ability to obtain and maintain a DoD Secret clearanceHigh School Diploma or GED with 3 years of relevant experienceProficiency in Microsoft Office SuiteAssociate or Bachelor's degree in business or related Information Technology field is preferredCompTIA Security Certification is a plus
