What are the responsibilities and job description for the Support Agent position at VirtualVocations?
A company is looking for a Support Agent to provide technical support and customer care.Key ResponsibilitiesProactively troubleshoot and resolve customer issuesHandle customer queries efficiently across multiple channelsMaintain a positive and friendly demeanor while assisting customersRequired QualificationsExperience in technical support or customer careInterest in learning the technical aspects of customer serviceRemote work experience is preferredPrior experience in the healthcare sector or SaaS technical support is a plusAbility to stay calm under pressure
