What are the responsibilities and job description for the Support Engineer position at VirtualVocations?
A company is looking for a Support Engineer to assist banks in leveraging a digital account opening platform.Key Responsibilities : Serve as the first point of contact for customers seeking technical assistanceDiagnose and resolve issues related to product configuration and performanceCollaborate with engineering teams to escalate and fix complex bugs or product gapsQualifications : Comfort engaging with external stakeholders and guiding them to solutionsFamiliarity with REST & SOAP integrationsExperience with backend languages such as Node.js, Python, or RubyUnderstanding of databases (e.g., PostgreSQL) for investigating or querying dataAbility to dissect technical issues and analyze logs for effective resolutions
