What are the responsibilities and job description for the Support Specialist position at VirtualVocations?
A company is looking for a Support Specialist responsible for assisting primary care and case managers with non-clinical activities.Key ResponsibilitiesConduct telephonic outreach to newly enrolled members and providers regarding services and assessmentsManage and document member and provider calls regarding authorizations, appointments, and service issuesEducate members and providers on service request approval requirements and manage a large caseload effectivelyRequired QualificationsHigh School diploma or GED equivalentExperience in a customer service environmentAbility to work in a fast-paced environment managing multiple prioritiesWork experience in a healthcare-related field is preferredAssociate Degree / Certification in a related field is a plus
