What are the responsibilities and job description for the Team Leader position at VirtualVocations?
A company is looking for a Team Leader to provide leadership and supervision to a team of representatives.Key ResponsibilitiesProvide effective leadership and supervision to a team of representativesMonitor team performance and ensure adherence to established service level agreements (SLAs) and key performance indicators (KPIs)Coach, mentor, and motivate team members to enhance their skills and performanceRequired Qualifications3 years experience in a role equivalent to the representatives the role will support1 years experience in a leadership or supervisory role, preferably in a call center environmentPrevious client-facing experience preferredStrong knowledge and understanding of customer service and technical support principles and practicesProficiency in using customer service software and tools such as CRM
