What are the responsibilities and job description for the Technical Customer Support position at VirtualVocations?
A company is looking for a Technical Customer Support (L1) to ensure a seamless experience for customers by managing support tools and handling inquiries.Key ResponsibilitiesHandle 20-30 new tickets per day in Zendesk, addressing various customer issuesRespond to customer inquiries via Zendesk and email, providing timely resolutionsAssist with operational tasks, including processing refunds and supporting other needsRequired QualificationsCommitment to continuous learning and skill development in technical domainsAbility to distill complex technical concepts into clear solutionsSelf-directed work style with strong independent decision-making capabilitiesPassion for customer support and excellence in fast-paced environments
