What are the responsibilities and job description for the Technical Support Engineer position at VirtualVocations?
A company is looking for a Technical Support Engineer I to provide exceptional technical support and customer service for its products.Key ResponsibilitiesProvide front-line, customer-facing technical support and serviceInvestigate, troubleshoot, and resolve customer issues while documenting interactionsEscalate unresolved issues to internal teams with comprehensive documentationRequired QualificationsDegree in relevant technologies or comparable experience (preferred)Strong technical and analytical skills (HTML, CSS, and JavaScript)Ability to manage and prioritize multiple tasks and deadlinesAdaptability to a quickly changing growth environmentCustomer-focused with a proactive approach to anticipating needs
