What are the responsibilities and job description for the Unit Manager, Document Verification position at VirtualVocations?
A company is looking for a Senior Associate, Unit Manager for the Document Verification Team (Work From Home).Key Responsibilities : Coaches and develops team members while monitoring performance and conducting regular check-insReviews cases and call quality assessments, providing timely feedback to associatesIdentifies and implements business improvements while addressing roadblocks for the teamRequired Qualifications : High School Diploma, GED, or equivalent certificationAt least 1 year of experience in bank or credit card fraudAt least 1 year of people management experienceAt least 1 year of experience with Microsoft Office or Google SuiteAt least 1 year of customer service experience
