What are the responsibilities and job description for the Warranty Support Manager position at VirtualVocations?
A company is looking for a Warranty & Support Manager, CX.Key ResponsibilitiesOwn and optimize warranty and support programs to enhance customer experiencesDevelop data-driven insights to improve warranty policies and reduce escalationsCollaborate with cross-functional teams to address product challenges and improve customer satisfactionRequired Qualifications5 years of experience in warranty operations or customer experience3 years of people management experienceStrong understanding of warranty policies and claims processingExperience with ecommerce platforms and helpdesk toolsData-driven mindset with a focus on process optimization
