What are the responsibilities and job description for the Workforce Management Analyst position at VirtualVocations?
A company is looking for a Workforce Management Analyst-SCA.Key Responsibilities : Conduct forecasting of inbound / outbound contact volumes and staffing requirementsOversee and maintain WFM platforms for forecasting and schedulingIdentify and recommend process improvement opportunities to enhance productivity and customer satisfactionRequired Qualifications : Associate degree or equivalent experience3-5 years technical contact center operational experience3-5 years' experience with contact center workforce management programs1-3 years' experience with Dialer based systemsDemonstrated knowledge and experience in WFM technology
