What are the responsibilities and job description for the Workforce Management Operations Manager position at VirtualVocations?
A company is looking for a Manager of Workforce Management (WFM) Operations.Key ResponsibilitiesLead day-to-day operations of the Workforce Management team, ensuring accurate forecasting and optimized schedulingManage staffing levels, resource utilization, and performance reporting for the Care Management CenterOversee training development and implementation processes to improve training outcomesRequired Qualifications5 years of experience in customer service with a focus on workforce planningExperience leading a Workforce Management departmentProficiency in Excel, ACD reports, and workforce management toolsBachelor's degree preferredKnowledge of forecasting methodologies and Access Database is advantageous
