What are the responsibilities and job description for the Hardware/Computer Repair Tech position at Virtucom Inc?
Description
Job Overview:
We are seeking responsible entry level hardware computer repairs technicians. You will be performing repairs on various chrome books and window devices. You will represent the company in a professional manner aiming for 100% customer satisfaction and high resolution rates.
Responsibilities:
- Computer repair technicians are required to be knowledgeable of various hardware related to the device they are repairing
- Technicians are to review notes gathered by field technicians to determine details of the equipment problems
- Technicians are required to disassemble and reassemble computers using various types of hand tools
- Technicians will be required to maintain and repair devices
- Troubleshoot hardware failures
-Clean, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns or repeat return for repair
-Replacing / Repairing defective components
-Technicians also need to carry out performance tests to ensure the device is functioning properly per manufacturer specifications.
- Inspect units for cosmetic defects and report findings
- Update and complete repair tickets
- Maintain repair parts inventories and places parts request when additional parts are required for the repair
Requirements
- Must have strong team working skills in addition to working interdependently
- Document troubleshooting and resolution steps related to repairs made
- Self motivated and driven to meet or exceed daily output expectations
- Able to request for help, follow instructions and accept constructive criticism
-Ability to operate hand truck and pallet jack
-Ability to lift or move products (No more than 20lbs)
-Understanding of how computers and the various components interactions
- Strong knowledge of MS Windows operating systems/Chrome OS
- Document all service requests as per company guidelines
- Sense of urgency to resolve tickets, meet or exceed service level agreements (SLA), and must possess good communication and customer satisfaction skills
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