What are the responsibilities and job description for the Solutions Consultant position at Virtuous?
About Us
Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.
Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits
We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.
The ideal candidate for Virtuous embodies our values by:
Candidates willing to commute and work out of our downtown Phoenix, AZ or Plano, TX office (3-day/week hybrid schedule) are preferred, though we are accepting resumes from candidates working remotely throughout the US.
Position Summary
The Solutions Consultant will be responsible for facilitating live virtual training sessions, webinars and implementing Professional Services solutions for new and existing Virtuous clients. This role may include occasional travel and facilitation of live, in-person training sessions. Additionally, as an internal product expert, Solutions Consultants will provide support to internal teams and collaborate with other subject matter experts as needed.
Responsibilities
Please note that all legitimate communication from Virtuous will only come from the @virtuous.org domain. If you receive a message from other domains, even if they look similar (e.g., virtuouscareers.org or virtuousjobs.com), they are not legitimate and we recommend disregarding it immediately.
Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.
Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits
We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.
The ideal candidate for Virtuous embodies our values by:
- Asking questions with a spirit of curiosity
- Giving feedback freely with candor & grace, welcoming it in return
- Displaying a passion for philanthropy and technology
- Serving with joy. Everyone is willing to make the coffee!
- Celebrating the wins & milestones of others
- Assuming good intent & demonstrating trust in others
- Pursuing relationships with people different from themselves & creates space to be human
Candidates willing to commute and work out of our downtown Phoenix, AZ or Plano, TX office (3-day/week hybrid schedule) are preferred, though we are accepting resumes from candidates working remotely throughout the US.
Position Summary
The Solutions Consultant will be responsible for facilitating live virtual training sessions, webinars and implementing Professional Services solutions for new and existing Virtuous clients. This role may include occasional travel and facilitation of live, in-person training sessions. Additionally, as an internal product expert, Solutions Consultants will provide support to internal teams and collaborate with other subject matter experts as needed.
Responsibilities
- You will be a Virtuous expert. Thoroughly understand all the features of our Virtuous suite of products and effectively convey complex information to both customers and internal staff.
- Collaborate with Virtuous customers to design and implement solutions that elevate legacy business processes.
- Scope, define, manage and deliver custom services, including setting up integrations, developing scripts and automations, facilitating QA/UAT, and deliver end-to-end projects/solutions.
- Manage custom services projects from kickoff through delivery, including documenting technical process and visual workflows for solution(s) delivered.
- Deliver training and webinar sessions on key functions, applications, and best practices for multiple Virtuous products with clarity and quality, and reach 80% utilization between training and other professional services.
- Create, modify, and optimize training materials, including training guides, and assist with curriculum development.
- Ability to communicate cross-functionally with Sales, CX and Product/Dev teams to drive product enhancements and standardize solutions.
- Drive efficiency for the Professional Services team through reusable processes and frameworks.
- Experience with CRM and/or Marketing Automation platforms is required
- Knowledge of and/or experience working with nonprofits is preferred
- A desire to quickly learn about fundraising best-practices
- 2-3 years SaaS experience
- Minimum of 2 years of experience in instructional design, education, training, consulting, or related field
- 1-3 years experience working in Project Management, Implementation, Onboarding, Customer Success Management, Product Training, or Account Management
- Experience teaching or conducting technical training in classrooms, webinars, or a customer-facing role to a potentially non-technical audience
- An understanding of adult learning theory and concepts
- Ability to work in a fast-paced, flexible start-up environment
- Self-motivated, always looking to improve and learn
- Clear and articulate communication skills
- Outstanding organizational, presentation, and communication skills, including verbal, written, and visual.
- The ability to prioritize time and manage competing priorities in a fast-paced environment
- Strong attention to detail
- The ability to quickly absorb and understand new information.
- A passion for innovation and helping nonprofits succeed.
- An ongoing curiosity to learn about our products, our customers, and the nonprofit sector.
- An understanding of the nonprofit sector and the needs of nonprofit organizations across multiple verticals.
- Experience in a consultative role
- Experience with Zendesk, Camtasia, Zoom Webinar, Hubspot, Miro, Genial.ly, Canva, and/or Chameleon
- Experience with nonprofit CRMs, fundraising and event software, integrations and APIs, querying and reporting, as well as nonprofit best practices
- Comfortable with data and spreadsheets
- Comfortable with BI tooling
- Baseline knowledge of SQL, HTML, JavaScript and CSS
- Market competitive pay leveraging Carta data
- Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)
- 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days
- We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO
- Supportive time off including paid volunteer days and company holidays
- Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
- 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)
- We pride ourselves on Community and host exciting company outings and events.
Please note that all legitimate communication from Virtuous will only come from the @virtuous.org domain. If you receive a message from other domains, even if they look similar (e.g., virtuouscareers.org or virtuousjobs.com), they are not legitimate and we recommend disregarding it immediately.
