What are the responsibilities and job description for the Client Service Specialist position at Virtus?
Our employees are our most valuable asset.
Job Description
The Fund Services team is responsible for a variety of functions including client center and written communications; implementation of policies and procedures; oversight of Fund service providers and financial intermediaries; market timing analysis; reconciliation and reporting for financial intermediary sub transfer agency payments; preparation of fund announcements; and other regulatory tasks, as required. This role must be knowledgeable and trained to service multiple product lines including open-end and closed-end funds, college access savings, variable insurance funds, offshore mutual funds, and corporate stock clients.
Job Duties
The starting salary offer will vary based on the applicant's education, experience, skills, abilities, geographic location, internal equity, and alignment with market data. This position is also eligible to participate in the annual incentive plan.
LI-Remote
Job Description
The Fund Services team is responsible for a variety of functions including client center and written communications; implementation of policies and procedures; oversight of Fund service providers and financial intermediaries; market timing analysis; reconciliation and reporting for financial intermediary sub transfer agency payments; preparation of fund announcements; and other regulatory tasks, as required. This role must be knowledgeable and trained to service multiple product lines including open-end and closed-end funds, college access savings, variable insurance funds, offshore mutual funds, and corporate stock clients.
Job Duties
- Provide accurate, time-sensitive, and cost-effective services to our fund, college access, and offshore clients as well as company stockholders, and intermediaries through telephone or written inquiries that enhance client service and contribute to the overall success of our business.
- Work closely with outsourced service providers (BNY Mellon, Computershare, others) to ensure adherence to high quality and quantity standards. Research and provide information on operational processes as required and ensure service providers' policies and procedures are being followed.
- Responsible for drafting policies and testing procedures to adhere to industry and compliance standards. Work closely with MFS management to ensure compliance and operational processes are developed and functional and that they satisfy new or changing corporate policies, SEC, FINRA, or other applicable industry or regulatory regulations.
- Responsible for ongoing research of the mutual fund industry to keep current with industry standards, laws, and regulations.
- FINRA Series 6 required (within 6 months of hire).
- Effective interpersonal and communication skills (oral / written) with demonstrated ability to collaborate with and positively influence diverse audiences both inside / outside the company and at all levels of the organization.
- Ability to independently multitask and rapidly change focus as business needs dictate while effectively working with others in a team setting.
- Fluent in general office software including but not limited to word, excel, and report writing tools and the strong potential to independently develop new software skills.
The starting salary offer will vary based on the applicant's education, experience, skills, abilities, geographic location, internal equity, and alignment with market data. This position is also eligible to participate in the annual incentive plan.
LI-Remote
Salary : $58,000 - $64,000
