Consultant, Solutions Management

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Client Services Data & AI Solutions team strives to create an open, trusting data culture where the cost of curiosity – the number of steps, amount of time, and complexity of effort needed to use operational data to derive insights – is as low as possible.  We govern Client Services’ operational data and metrics, create easily usable dashboards and data sources, and analyze data to share insights.

We are a part of the Client Services Digital Services & Operational Intelligence function and work with all levels of stakeholders, from executive leaders sharing insights with the C-Suite to customer-facing colleagues who rely on our assets to incorporate data to their daily responsibilities.

The Consultant of Data Solutions will help make Client Services’ data easier, more stable, and more secure for our internal customers.  This role is focused on maximizing the value of Client Services’ BI investments and encompasses a subset of traditional Data Governance responsibilities.  The team is responsible for the policies, processes, and tools that will allow business and data experts across Client Services to use data better.

Responsibilities

• Utilize Agile practices to grow a BI Governance program for Client Services including, but not limited to:
  • Measuring and monitoring usage of our tools and assets
  • Certifying a Single Version of the Truth for CS-wide metrics
  • Enhancing the performance, usability, and security of our platforms
  • Identifying business-user created BI content that is a candidate for expansion
• Ensure users from across Client Services can easily access, understand, and use appropriate data
• Partner with Visa’s Global Data Office, ensuring a seamless integration between Visa’s enterprise-wide capabilities and Client Services’ last-mile BI solutions
• Partner with our Engineering team to ensure all data assets meet our standards for certification and ease of use
• Serve as a domain expert, providing mentorship which helps team members grow their skills and careers in data
• Communicate openly with stakeholders to ensure your deliverables meet business needs
• Be a thought leader who grows the data culture of Visa’s Client Services function

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Bachelor’s or advanced degree in a STEM field
• Robust understanding of corporate data applications such as CRM (e.g., MSFT Dynamics, Salesforce), BI platforms (e.g., Tableau, QlikView, PowerBI), Program Management (JIRA) and basic engineering and coding for small and big data (e.g., SQL, Hive, Spark)
• Demonstrated experience managing BI platforms such as Tableau Server
• Superior analytical, data visualization, and problem-solving skills
• Excellent written, oral, and presentation skills, including the ability to synthesize complex and technical information into clear recommendations and courses of actions
• Visa experience or knowledge of payments or client service industries is desirable
• Enjoys asking the next question and searching for deeper knowledge about everything
• A team player and collaborator, works well with a diverse group of individuals in a matrixed environment

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 117,700 to 180,650 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.