Director Professional Services Solution Architect

Visas Acceptance Solutions Professional Services (ASPS) solves problems and accelerates innovation and growth for merchants acquirers partners and payment technology providers by providing a range of services including consulting technology and business transformation developing target state architectures customer journey mapping solution development product acceleration development testing migration implementation and value realization.

We are looking for a passionate dynamic and customer focused Client Solution Architect to join Visas Acceptance Solutions Professional Services team. The Director Solution Architect role will report into the Sr. Director within the Acceptance Solutions Professional Services team.

The ideal candidate is a motivated selfstarter who can work independently in a fast paced ambiguous environment with limited supervision a fast learner a highly effective communicator with strong ability to influence the solution architecture with internal stakeholders and external clients and be able to provide direction when needed to junior architects consultants and analysts in the project team.

Essential Functions

Conduct workshops identify client needs elicit insights and drivers behind the needs design solutions that meet the client needs considering all vectors that might impact the solution including but not limited to Visas Acceptance Platform strategy and direction client ecosystem desired timetomarket and global market applicability.

Understand current state architecture define future state vision and target state architectures define solutions and build roadmap of prioritized features to meet client requirements both on and off the Visa Acceptance Platform

Understands our clients needs and business outcomes and can act as the technical champion within Visa to advocate for their clients while mindful and respectful of competing product development priorities and backlogs to effectively manage client expectations and delivery timeline while ensuring the feasibility of solutions by mapping components to actual existing capabilities and assets.

Provides thought leadership on all payments and commercerelated matters to develop a vision for specific areas of solution with an eye toward applicability across the greater client base.

Initiates solution ideation and execution to drive the creation of new solutions with CyberSource solution owners and product managers as well as 3rdparty technology providers. Turns ideas into proof of concepts prototypes and technical artifacts to highlight our innovations or to solicit client feedback on new product features or functionality.

Produce Solution Documents and other artifacts that detail functional and nonfunctional requirements solution design including flows business architecture diagrams user experience impacted components relative prioritization of desired feature sets acceptance criteria etc. encompassing all relevant parts of the ecosystem of merchants partners and 3rd party technology providers.

Partners with Product Development Systems Architects to ensure all client solutions align with longterm platform architecture strategy.

Collaborates with the Clientfacing teams and coordinates with Visa Acceptance Solutions Professional Services Engagement Managers and Solution Engineers Managers to own all technical payment related client deliverables from inception to release. Manages client evolution for new launches including further solution design training and operational processes for solution launches where appropriate.

Engages Product Managers Sales Engineers Developers Product Support Partners and External vendors on solution scoping and business case creation for all net new development.

Drives coordination with core product teams to prioritize product changes and feature enhancements identifying critical paths and risks.

Supports a sustained level of involvement in the internal and external testing of all products solution and feature releases to ensure that all requirements and flows meet defined requirements and quality standards.

Maintains high level of expertise across Visa Acceptance Solutions products and solutions with a detailed understanding and appreciation for overall strategic context priorities and revenue goals.

Stays abreast of evolving payment technologies innovations and strategic partners that may accelerate speedtomarket or enhance our existing products and solutions.

Key Leadership Competencies :

Builds and leverages partnerships across the Visa organization

Execute against commitments

Acts like an owner values accountability

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership / site) with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications : Basic Qualifications

10 or more years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters / MBA / JD / MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

12 or more years of work experience with a Bachelors Degree or 810 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhD

Payments and Financial Services and Technologies consulting background and experience.

Extensive experience in defining and designing business and technical solution architecture

Experience in designing solutions in payment services industry.

Experience implementing and enabling technology solutions with merchants acquirers and payment technology providers

Experience of working and indepth understanding of e2e payment processing solutions across the payment life cycle is preferred

Excellent problemsolving skills and the ability to analyze complex systems to identify opportunities for improvement.

Tech skills

Experience in API definition and design

Proficient in diagramming and visual collaboration tools such as Visio Mural etc

Experience in using UI frameworks

Domain :

Advanced understanding of banking payment card systems payment methods and merchant acquiring and processing globally

Detailed and demonstrated experience in eCommerce mobile and pointofsale technologies

Highly preferred to have an understanding of Fraud Management PCI Product Management and Marketing Principles

Current knowledge of emerging payment trends players and competitive landscape

Business :

Negotiation skills with a track record of achieving results

Strong analytical quantitative commercial project management and interpersonal skills

High energy level performance oriented and passionate about merchants acquirers and technology in the digital commerce space

An ability to appropriately recommend and influence phasing and prioritization of underlying capabilities and activities.

Strong verbal and written communication skills and an ability to simplify and communicate complex technical issues to nontechnical executives sales teams and other stakeholders.

Experience and comfort in engaging with internal and client executive teams.

Ability to inspire and lead high performing crossfunctional teams who can envision and create innovative solutions that meet the needs of our global clients leading large teams where there is not a direct reporting line and able to manage ambiguous situations.

Intellectual curiosity and interest in digging into the detail understanding data making recommendations based on that data and using it to solve problems.

Additional Information :

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel 510% of the time.

Mental / Physical Requirements : This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is 160600.00 to 232900.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA / HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work : Employment Type :

Fulltime

Salary : $160,600 - $232,900