What are the responsibilities and job description for the Director Technical Solutions position at Visa?
Requires a working people manager that provides leadership and direction to a team responsible for providing support to NA Visa clients for Visa NA Core and Risk Products. Advanced payment processing knowledge is preferred with understanding of the full payment processing cycle.
Essential Functions
- Lead complex crossfunctional client service delivery initiatives and work towards achieving client and key stakeholder satisfaction / acceptance of deliverables.
- Proactively identify operational opportunities and implement recommendations to increase service quality optimization and efficiency.
- Hands on working and serving as an escalation point for complex issues encountered by team members.
- Act as a mentor and train team members.
- Report and promote customer project accomplishments and deliverables to management.
- Build and enhance positive working relationships with key Visa Product staff Technology and internal stakeholders.
- Act as liaison for the client provide problem management proactive identification of processing efficiencies service change support and system enhancement support.
- Coordinate internal resources to accomplish Visa and client objectives and ensure processing system performance standards are met and ensure the client perspective is represented within the organization.
- Identify and analyze processing issues with client impacts consistently communicate situational status and resolution advise on OLA performance both internally and externally and develop improvement plans to address chronic client problems.
- Support all Visa mandates and provide afterhours support as needed.
- Collaborate with Product and Readiness teams to identify additional business opportunities.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership / site) with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications : Basic Qualifications
Preferred Qualifications
Additional Information :
Work Hours : Varies upon the needs of the department.
Travel Requirements : This position requires travel 510% of the time.
Mental / Physical Requirements : This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is 144600 to 262100 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA / HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work : Employment Type :
Fulltime
Salary : $144,600 - $262,100
