Lead Site Reliability Engineer

The Lead Site Reliability Engineering (SRE) is a critical part of our Visa Cloud platform strategy. In this role you will be focused on ensuring Visas development platform and processes enable our software engineers to focus more on innovation than infrastructure.  This role will drive the adoption of observability best practices and instrument automation for resolving recurring issues.  You must be comfortable working with software engineering teams and supporting their demanding needs to ensure the security availability and performance of the platform. This engineer must be capable of triaging issues on the front line as well as framing strategic initiatives from leadership. Being hands on keyboard is a must for this role with a focus on developing reliability engineering for Visa Cloud Platform.

Essential Functions :

• You will guide the instrumentation of monitoring for the Visa Cloud Platform (IaaS / PaaS / Container as a service)
• You will ensure the platform target SLAs are met and implement appropriate SLIs for supporting services
• You will work with developers during service transition evaluating reliability and operability of the applications and ensuring adequate monitoring alerting and observability
• You will partner with peers within Operations & Infrastructure supporting ongoing maintenance and enhancement of the platform
• To be successful in this role you must focus on setting standards for automating routine tasks and workflows in support of the larger DevEx SRE team
• The right candidate must be capable of supporting multiple internal stakeholders with a variety of technical challenges.  Excelling in this role requires the ability to analyze and discern patterns in the myriad of issues that arise and propose solutions to these problems.
• Visa Cloud SRE team has 24 / 7 / 365 operation model and work schedule will be required to work in shift or on call support model (weekend required)

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications :

10 years of relevant work experience with a Bachelors Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 4 years of work experience with a PhD OR 13 years of relevant work experience.

Preferred Qualifications :

12 or more years of work experience with a Bachelors Degree or 810 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhD

Masters Degree in IT CS or related field and / or 10 years relevant work experience

Hands on experience in Linux and Windows systems and good understanding of distributed computing environments.

Advanced level programming and / or scripting in 3 or more of the following : Python Java Go PowerShell JavaScript Terraform Ansible Helm Chef Cloud Formation

3 years of experience managing CI / CD tooling such as Jenkins Github Bitbucket ArgoCD Artifactory Bitbucket Azure DevOps in a largescale environment

5 Years experience managing observability tooling such as Grafana Prometheus Splunk Datadog New Relic DynaTrace Sentry etc. in a largescale environment

Advanced understanding of YAML JSON HTML XML.

5 years of work experience supporting relational and nonrelational databases MySQL MongoDB PostgreSQL etc.) including creating and running queries managing performance and scaling

Experience managing container infrastructure and supporting development transformation to a container first model

3 or more years in SRE or Platform Engineering group for high availability / critical platforms / applications

Exposure to Virtualization (HyperV VMware scvmm etc)

Experience managing a distributed container platform including but not limited to deployment / release management provisioning capacity management workload management

Additional Information :

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel 510% of the time.

Mental / Physical Requirements : This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is 160600.00 to 232900.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA / HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work : Employment Type :

Fulltime

Key Skills

Kubernetes,FMEA,Continuous Improvement,Elasticsearch,Go,Root cause Analysis,Maximo,CMMS,Maintenance,Mechanical Engineering,Manufacturing,Troubleshooting

Experience : years

Vacancy : 1

Salary : $160,600 - $232,900