Demo

Staff Machine Learning Engineer

Visa
Santa Clara, CA Full Time
POSTED ON 4/23/2025
AVAILABLE BEFORE 5/23/2025

Job Description

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

What you get to do in this role :

We are a group of researchers, applied scientists, engineers, and product managers with a dual mission. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future.

You will play a major part in building next generation Large Language Models (LLM's) for Enterprise Language Generation that will power NOW platform with AI experiences in day to day work of our customers. We are just getting started with our early-adopter customers and we need your help in building and making available an amazing range of solutions to our 9k enterprise customers around the world.

Key Responsibilities :

  • Confront real-world challenges and datasets, using your AI / ML expertise and creativity to apply existing methods and develop new ones to solve these problems in a practical and scalable way.
  • Research, propose, and implement appropriate models / techniques for LLM benchmarking.
  • Participate in data collection and synthetic data generation, generating custom benchmarks to evaluate diverse LLM capabilities.
  • Collaborate daily with a team of like-minded developers, applied research scientists, product managers, and quality engineers to produce quality software.
  • Contribute to the implementation of tools to facilitate LLM evaluation and perform model / error analysis.
  • Develop innovative patentable ideas that ensure the competitiveness of this product within the domain of similar work being done in the industry.
  • Potentially write research papers in collaboration with our Research Group, to be published in notable AI conferences.
  • Work with product owners to understand detailed requirements and own your code from design, implementation, testing, and delivery of high-quality & high-impact solutions to our users.

Qualifications :

To be successful in this role you have :

  • 6 years of relevant experience with a Bachelor's degree; or 4 years with a Master's degree; or a PhD with no experience; or equivalent work experience.
  • Solid expertise in Python.
  • Solid Machine Learning / Deep Learning theoretical knowledge and hands-on experience.
  • Experience with LLM benchmarking and evaluation is required; experience generating synthetic data is a plus.
  • Ability to read and experiment with ideas from recent research papers.
  • High level of creativity, quick problem-solving abilities, and adaptability.
  • Effective communication skills to convey research findings to both technical and non-technical stakeholders, ensuring a clear understanding of the benefits and limitations of LLMs across the organization.
  • Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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