US Compliance Escalations Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Overview:

We are seeking a highly skilled and experienced Compliance Officer to join our team. The successful candidate will be responsible for managing escalations, providing training, and supporting the enhancement of our financial crime framework. This role has specific responsibilities to the US region and involves close collaboration with senior stakeholders and various teams within the organization.

Key Responsibilities:

• Respond to day-to-day escalations from compliance operations and other first-line risk staff, including but not limited to adverse media alerts, high-risk transactions, and corner cases.
• Make judgements on whether to accept or reject applications from high-risk clients.
• Schedule and present specific cases to senior stakeholders such as the Director of Financial Crime or US Head of Compliance.
• Prepare information required for Suspicious Transaction Report (STR) filing.
• Maintain the internal STR register.
• Deliver formal and informal training on changes in company policies and procedures, corner cases, risk appetite, and new policies/procedures to the compliance operations team and/or sales team.
• Provide regular coaching and guidance to junior team members on specific cases that have been escalated.
• Build and maintain relationships with the go-to-market organization to understand emerging opportunities and market developments.
• Support Requests for Information (RFI) and queries from banking partners, including completing questionnaires and data requests.
• Contribute to the ongoing enhancement of the financial crime framework by identifying new typologies and potential gaps in existing policies and procedures.
• Support the Director of Financial Crime and US Head of Compliance in updating existing policy documents and developing new controls to mitigate new or evolving risks.
• Participate in regular Global Financial Crime Group Update Meetings, Regional Escalation Forum, and other relevant meetings.
• Maintain an excellent technical knowledge of financial crime regulations and keep up to speed with new developments and the latest regulatory positions of key markets.
• Be aware of changes in the wider business (products, jurisdictions, etc.) and how these may impact the compliance operations team.
• Support projects to enhance the financial crime framework, including new processes and system implementation following audit and regulatory inspection findings.
• Assist in reviewing client migration processes.
  
  

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
  
  

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Proven experience in a compliance role within the financial services industry.
• Strong understanding of financial crime regulations and typologies.
• Professional AML/ATF (ACAMS) accreditation preferred.
• Excellent communication and presentation skills.
• Ability to manage multiple tasks and work under pressure.
• Strong analytical and decision-making skills.
• Experience in training and coaching team members.
• Multi-national experience and perspective are a strong plus.
• Passion for payments and creating new solutions.
• Flexible to work in an environment where needs are continually changing.
• Deep expertise in the payments ecosystem preferred or, alternately, a good
  
  

understanding of payments business and associated risks.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 111,200 to 144,000 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.