What are the responsibilities and job description for the Lead ITSM Engineer position at Vish Consulting IT?
Job Description
Job Description
Position : Lead ITSM Engineer
Location : Lisle, IL (Hybrid; 3 Days onsite)
Duration : 12 Months Contract
Interview Mode : Video
Overview :
International is looking for a Lead Service Now Solution Engineer to support our Digital Transformation Journey.
In this role you will be responsible for IT Service Management (ITSM) and IT Operations Management (ITOM). You will be expected to play a lead role in the architecture and oversight of a technical team that provides day-to-day support and administration of these areas.
As the commercial vehicle industry undertakes its most significant transformation in a century, International stands at the forefront, a vanguard of the movement. No longer content with merely supplying trucks, buses, and engines, International is on a mission to redefine transportation. Embracing a bold digital transformation, International is ushering in a new era of complete and sustainable transport solutions.
Responsibilities :
- Assist in executing the IT strategy to drive the adoption and implementation of ITSM and ITOM best practices, ensuring alignment with business objectives and operational efficiency.
- Build enduring relationships to foster collaboration and knowledge exchange.
- Develop and oversee a strategic roadmap to enhance organizational excellence through the effective implementation and continuous improvement of ITSM services, processes, and tools.
- Promoting and championing the benefits of ITSM and ITOM processes including but not limited to : Incident, Problem, Change, Request, Enterprise Monitoring and CMDB.
- Analyse service performance metrics and drive process enhancements to improve service quality.
- Ensure compliance with IT governance, risk management, and security policies.
- Providing both technical and thought leadership for integrations and development of ITSM and ITOM tools while also promoting best practices.
- Mentoring service and process managers on ITSM and ITOM concepts.
Desired Skills :
Kindly share following mandatory submission template along with updated resume for immediate consideration :
Candidate Name
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