Incident Manager / Remote

Incident Manager Remote

Screening Questions:

Describe your experience with observability and monitoring.

Describe a time when you automated an alerting or remediation process. What was the outcome?

Can you share an example of a time / project where you had to collaborate with cross functional teams?

What scripting languages are you proficient in, and how have you used them to improve processes?

How do you ensure continuous improvement within your role and the team?

Please share couple of scenarios involving configurational changes/updates pertaining to Datadog and PagerDuty?

Have you played any admin role in terms of configuring tools such as PagerDuty, DataDog or similar tools?

Incident Manager Remote

The Client Manager is looking for somebody who has detailed knowledge of ITSM process like Incident calls, Raise ticked and follow through the process end to end. It requires technical expertise to use the tools like ServiceNow, PagerDuty etc and some scripting experience too so candidates shall be good on functional as well as technical.

Job description:

Title: Incident Manager

Location: 100% Remote

Duration: 12 Months Contract

Key Areas of Responsibility:

• This is a strategic and hands-on position where you will work closely with cross-functional teams to identify potential issues and provide innovative insights to optimize system performance, stability, and availability.
• Guide cross functional teams to manage and support their PagerDuty alerts, teams, schedules, escalation policies and automations.
• The engineer will also be responsible for automating alerting and remediation processes to reduce mean time to resolution (MTTR) and improve system uptime.
• Monitor Server, network infrastructure and application performance metrics, and identify patterns and trends to improve system performance and reliability.
• Troubleshoot issues and outages, working closely with development and operations teams to identify root causes and develop solutions.
• Collaborate with cross-functional teams to support incident management, change management, and problem management processes.
• Proactively detect and prevent future problems/incidents and initiate the Problem Management process to allow quicker diagnosis and resolution.
• Develop trend analysis and prepare service improvement plans to address identified gaps.
• Build strong relationships with key stakeholders, including senior management, department heads, and external partners, to ensure their support and engagement in incident management initiatives.
• Foster a culture of continuous improvement, staying abreast of industry trends, emerging technologies, and best practices to enhance incident management capabilities.
• Create dashboards and reports to provide insights into operational performance and health.
• Build automation to optimize processes and workflows within our on-call systems and monitoring platforms.
• Complete any assigned project work or tasks, with a view to improving existing processes, capabilities and seek out automation opportunities.
• Ability to support on-call rotation and off-hours support as required.

Qualifications:

Minimum Qualifications:

• Bachelor’s Degree in IT, Business Management or a related discipline preferred.
• 5 of direct experience working in the observability, operations, or DevOps domains.
• Proficient in Observability, monitoring, PagerDuty, and logging tools Like Datadog, Dynatrace, PowerBI, etc.
• 3 years of technical experience: systems engineering, SRE, DevOps, software engineering

Other Required Qualifications:

• Excellent written and verbal communication skills with the ability to communicate effectively with all stakeholders including senior leadership.
• Strong ability to understand, accurately translate and produce technical information for a general and business audience.
• Strong experience with change, incident, and problem management principles, methodologies, and tools.
• Experience using configuration and change tools to include such as ServiceNow Change and CMDB and or related tools.
• Experience with project delivery methodologies (Agile, Scrum).
• Hands on experience with monitoring and performance monitoring tools: DataDog, Dynatrace, Splunk, etc.

Preferred Qualifications:

• ITIL v3 Foundation Certification Preferred
• Certification in Project Management
• Experience implementing continuous process improvements within a configuration, change, release, or asset management program
• Cloud certifications (Azure, AWS, GCP)
• Direct experience scripting in two of the following languages: Python, PowerShell, Bash.
• Proficient at technical and business writing

Thanks & Regards,

Thanks & Regards,

Vishal Malhotra

Sr. Account Manager

Vish Consulting Services INC

Email – vishal@vishusa.com

Cell – (904) 310-7962

Linkdin URL: https://www.linkedin.com/in/clickvishal/

Please visit our website at

Vish Consulting Services: 9655 Granite Ridge Dr, STE 200 San Diego, CA 92123

Job Type: Full-time

Pay: $50.00 - $65.00 per hour

Schedule:

• 8 hour shift

Ability to Commute:

• San Diego, CA 92123 (Preferred)

Ability to Relocate:

• San Diego, CA 92123: Relocate before starting work (Preferred)

Work Location: In person

Salary : $50 - $65