What are the responsibilities and job description for the Tech Lead - Engineer | Product Support | Remote position at Visible Talent?
Tech Lead - Engineer | Product Support
Full-time exempt and remote position.
Tech Lead Responsibilities :
- Act as technical leader to team, to drive a steady stream of problem resolutions and product improvements aimed at reducing the number of support issues being reported.
- Work cross functionally with engineers, designers, QA, product managers and our customer support team to ensure the highest efficiency and quality of the work of the team.
- Influence technical decisions and roadmap, especially as relates to product reliability, team efficiency and customer satisfaction.
- Manage the Product Support team against their goals of end user satisfaction.
- Oversee the triage and prioritization process of incoming support issues to ensure timely and effective resolution.
- Engage in 1-1 with Product Support team members and take an active role in their skill development and technical growth.
- Lead mindset of continuous improvement of system, tests, and data quality indicators.
- Produce high-quality software that is fully tested, code reviewed, and secure.
- Keep yourself informed and up-to-date with the evolving technology landscape.
What you bring to the team :
You’ll have a better chance of success given experience with :
Ruby , Rails
