What are the responsibilities and job description for the Client Services Associate position at Visio Hype?
Welcome to Visio Hype, where we turn your moments into unforgettable stories through the lens of creativity and passion!
At Visio Hype, we believe that every moment is a masterpiece waiting to be captured. We are not just a videography company; we are storytellers who specialize in transforming your special occasions into cinematic experiences that you’ll cherish forever.
Visio Hype is seeking a detail-oriented and customer-focused Client Service Associate to join our Atlanta team. The Client Service Associate will serve as a key point of contact for clients, ensuring their needs are met throughout the production process.
Responsibilities:
- Respond to client inquiries via phone, email, and in-person interactions in a timely and professional manner.
- Provide clients with detailed information about services, pricing, and project timelines.
- Assist clients with scheduling consultations, production meetings, and follow-ups.
- Maintain accurate records of client interactions, preferences, and project details in the company’s CRM system.
- Collaborate with the production team to ensure client expectations are met or exceeded.
- Address and resolve client concerns or issues promptly to ensure satisfaction.
Qualifications:
- High school diploma or equivalent is required.
- Excellent communication and interpersonal skills.
- Strong organizational skills and the ability to manage multiple clients simultaneously.
- Proficiency in Microsoft Office Suite and familiarity with CRM tools.
- A proactive and problem-solving mindset.
Benefits:
- Competitive salary based on experience
- Opportunity to work with a talented and creative team
- Professional development and training opportunities
- Health insurance and other benefits package available
Job Type: Full-time
Pay: $58,072.00 - $62,970.00 per year
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
Compensation Package:
- Yearly bonus
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $58,072 - $62,970