Automotive Business Development

Vision Automotive Group

Job Title: Business Development Center (BDC) Representative

Location: 10 Dealership locations throughout the Rochester and Canandaigua area.
Reports To: BDC Manager/Director

Job Overview: We are seeking a motivated and customer-focused Business Development Center (BDC) Representative to join our dynamic automotive team. The ideal candidate will be responsible for managing internet leads, contacting potential and existing customers, and scheduling appointments for the sales team. The BDC Representative will play a vital role in driving customer engagement, improving lead conversion, and enhancing the overall customer experience.

Key Responsibilities:

• Manage Internet Leads:

  • Respond promptly to inbound internet leads via email, chat, phone, or other channels.
  • Qualify and gather detailed information from prospective customers to determine their needs and interests.
  • Ensure timely and professional follow-up with all internet inquiries to maintain engagement.

• Customer Outreach:

  • Contact new and existing customers via phone and email to provide information on products, services, promotions, and upcoming sales events.
  • Actively follow up on unresponsive leads and engage them to schedule appointments or drive future sales opportunities.
  • Utilize CRM tools to track lead progress, document customer interactions, and update customer profiles accordingly.

• Appointment Scheduling:

  • Schedule appointments for customers to meet with sales representatives or service departments, ensuring appointments are booked efficiently and accurately.
  • Confirm appointments with customers to reduce no-show rates and optimize dealership productivity.
  • Collaborate with the sales and service teams to ensure appointments align with customer expectations and dealership availability.

• Customer Relationship Management:

  • Build and maintain strong relationships with customers to foster brand loyalty and repeat business.
  • Address customer inquiries and resolve concerns professionally and promptly, escalating issues to management when necessary.
  • Maintain a high level of customer satisfaction by providing excellent service and follow-through.

• Lead Follow-Up and Reporting:

  • Monitor and report on lead status, conversion rates, and appointment outcomes to the BDC Manager/Director.
  • Provide insights on customer feedback and trends to help improve dealership processes and marketing efforts.
  • Participate in regular team meetings to review performance metrics and strategize on ways to improve lead generation and conversion.

Qualifications:

• Previous experience in a customer service, sales, or business development role, preferably within the automotive industry.
• Strong communication skills, both verbal and written, with the ability to engage customers in a professional and friendly manner.
• Ability to handle high call volumes and internet leads efficiently while maintaining a positive attitude.
• Proficiency in using CRM software, Microsoft Office, and other office-related tools.
• Strong organizational skills with the ability to multi-task and manage time effectively.
• Detail-oriented with the ability to prioritize tasks and work independently.
• Knowledge of automotive products and services is a plus, but not required.

Work Environment:

• Fast-paced, customer-focused environment.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Team-oriented with a focus on achieving sales and customer satisfaction goals.

Compensation: Competitive base salary with performance-based incentives and bonus opportunities.

If you are passionate about delivering exceptional customer service, have strong communication skills, and thrive in a fast-paced environment, we would love to hear from you. Apply today and take the next step in your automotive career!