What are the responsibilities and job description for the Sales/Service Writer position at Vision Car Wash?
Overview
We are seeking a motivated and detail-oriented Service Writer to join our team. The ideal candidate will play a crucial role in providing exceptional customer service while facilitating the communication between customers and our service department. As a Service Writer, you will be responsible for accurately documenting customer concerns, recommending services, and ensuring a smooth workflow in the service area.
Duties
- Greet customers warmly and assess their service needs.
- Document customer concerns and vehicle issues accurately.
- Provide detailed explanations of recommended services and repairs.
- Communicate effectively with coworkers to relay customer requests and concerns.
- Follow up with customers regarding the status of their vehicles and service completion.
- Handle customer inquiries and resolve any issues or complaints promptly.
- Maintain an organized workspace and ensure all documentation is up to date.
Requirements
- Proven experience in customer service, preferably in an automotive or cleaning environment.
- Strong sales skills with the ability to recommend services effectively.
- Excellent communication skills, both verbal and written.
- Detail-oriented with strong organizational abilities.
- Ability to work in a fast-paced environment while maintaining accuracy.
- Proficient in using computer systems for documentation and communication.
- A positive attitude and a commitment to providing outstanding customer experiences.
Join our team as a Service Writer, where your skills in customer service and sales will contribute to our mission of delivering high-quality service to our valued customers.
Job Types: Full-time, Part-time
Pay: $14.00 - $18.00 per hour
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $14 - $18
