Optical Technician/Assistant

Description

At Heart of America Eye Care, we are all about providing exceptional vision care to all our patients in the Kansas/Missouri community. With locations in Shawnee Mission, Prairie Village & Overland Park, KS as well as Belton, MO. we strive to give our community nothing but the best service we can offer, with state-of-the-art technology and well-versed doctors, technicians, and staff.

With that said, we currently have an amazing job opportunity in our Shawnee Mission, KS location, for an Optician to assist our patients with the selection and purchase of eyewear as well as the adjustment and dispensation of the patient's eyewear. Along with assisting our patients with eyewear selections, the Optician will be responsible for maintaining inventory control and ensuring the proper documentation of optical records (both paper and electronic).

Understanding the importance of a work-life balance, we want our team members to thrive personally and professionally. In addition to a rewarding career, we offer a comprehensive wellness package that includes exciting benefits such as:

• Excellent health insurance benefits
• Generous 401k matching program
• Paid time off
• Paid holidays
• Free counseling and support services
• Employee Perk Package

• Answers all questions correctly and effectively that are related to optical issues
• Greets all patients in a warm and friendly manner
• Provides routine cleaning and adjustment services for patients entering the practice
• Educates and assists with the selection of eyewear that is available in the optical department
• Orders jobs from labs according to practice protocols
• Checks in and documents all incoming jobs orders correctly
• Notifies the patient in a timely manner when their order is ready to be dispensed
• Completes all necessary paperwork efficiently and accurately to document sales and patient activities
• Ensures the highest level of customer service and patient satisfaction
• Provides input on how to improve customer service, decrease costs and increase revenues for the optical department
• Supports the practice core values and mission statement to develop, enhance and promote quality customer service through team effort
• Exhibits flexibility, sensitivity, and respect while maintaining an effective working relationship with all team members
• Maintains practice confidentiality follows HIPAA guidelines, and follows the rules and regulations of the practice as documented in the practice employee manual
• Other work duties as assigned

Requirements

Education and Experience:

• High school diploma or GED required
• Current optician license required
• Associate or Bachelor's Degree in Marketing or a related field preferred
• Two years of experience as an optician in a busy practice required

ESSENTIAL SKILLS AND ABILITIES

• Strong hospitality skills and patient care focus
• Be proficient with computer skills
• Have the ability to problem solve
• Detailed oriented
• Have a working knowledge of post-operative Medicare, Medicare Replacement, and Medicaid plans
• Have excellent communication skills, proper grammar, and writing capability
• Be a team player
• Self-directed, highly motivated, able to multi-task, and work under pressure in a fast-paced environment
• Able to accurately and efficiently handle multiple projects at one time
• Have exceptional interpersonal skills
• Possess a caring, patient, and friendly attitude
• Be familiar with all forms associated with the patient’s medical record (paper / electronic)
• Be familiar with the use and operation of optical software
• Be knowledgeable with lenses, frames, and all-optical supplies
• Have a complete understanding of optical inventory
• Have outstanding sales ability
• Have a wide-ranging knowledge applicable to eye care and current trends in eyewear
• Able to be proactive and deal with conflict resolution

If you are seeking new adventures in patient care and have a passion for going above and beyond to ensure all our patients are given the best patient experience, then we want to hear from you... Please Apply!

#INDCLINICAL