What are the responsibilities and job description for the Program Manager position at Vision IT?
At Vision IT, we put people first-our employees, their families and customers. As a Program Manager (PM), you will be responsible for the overall delivery of services under this Order, serving as the primary point of contact (POC) with the Government Contracting Officer's Representative (COR). This role requires strategic leadership, operational oversight, and strong stakeholder engagement to ensure seamless execution of IT support services for Los Angeles AFB (LAAFB) and its mission partners. As the Program Manager, you will oversee staffing, task execution, performance management, and compliance with contractual obligations. You will ensure service excellence by managing schedules, enforcing work standards, and proactively addressing operational challenges. Your ability to collaborate with Government leadership, align services with mission objectives, and drive continuous improvement will be key to the success of this program.
(This Position is Contingent Upon Award of Contract)
Key Responsibilities
Program Leadership & Strategic Oversight
Why Vision IT?
At Vision IT, we are committed to compassion, excellence, and servant leadership. We empower our teams to drive mission success, ensuring seamless IT service delivery for Los Angeles AFB and its mission partners. If you are a results-driven IT leader, passionate about people, program excellence, government IT service management, and leading high-performing teams, we want you on our team.
At Vision IT, we prioritize the health, well-being, and financial security of our employees with a comprehensive benefits package, including:
Vision IT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vision IT complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Vision IT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with Vision IT's employees' ability to perform their job duties may result in discipline up to and including discharge.
(This Position is Contingent Upon Award of Contract)
Key Responsibilities
Program Leadership & Strategic Oversight
- Serve as the primary POC for the Government COR, ensuring effective communication and contract execution.
- Provide strategic direction and operational oversight to ensure all program objectives and contractual requirements are met.
- Lead program transition efforts, ensuring seamless Transition-In and Transition-Out execution with minimal disruption.
- Develop and implement performance metrics, leveraging Enterprise IT Service Management (EITSM) tools to monitor and enhance service delivery.
- Ensure all program deliverables, CDRLs, and reports are submitted accurately and on time.
- Oversee hiring, staffing, and personnel management, ensuring qualified and trained personnel are in place to meet mission needs.
- Develop staffing plans, task assignments, and personnel schedules, ensuring 24/7 on-call support and operational coverage.
- Mentor and support Field Managers, Technicians, and Logistics personnel, fostering a culture of servant leadership and professional growth.
- Ensure compliance with DoD training and certification requirements, including 8140/8570 cybersecurity certifications.
- Establish and enforce work standards, ensuring adherence to Service Level Objectives (SLOs) and mission-critical IT performance goals.
- Monitor program risks and operational challenges, implementing proactive solutions to mitigate issues before they impact performance.
- Conduct quality assurance reviews, ensuring customer service excellence, problem resolution, and continuous service improvement.
- Drive process optimization, refining workflows and leveraging ITIL-based best practices to improve efficiency.
- Lead recurring and ad-hoc Government meetings, presenting program updates, risk mitigations, and performance reports.
- Align IT services with Government policies, mission objectives, and operational priorities.
- Maintain clear documentation, policy adherence, and contractual compliance to support program audits and reviews.
- Develop transition strategies to support Government-directed changes and evolving IT requirements.
- 8 years of experience in IT program management, IT service delivery, or government contract management.
- 5 years of experience leading large-scale IT service programs within a DoD or federal contracting environment.
- Proven experience managing teams, enforcing work standards, and overseeing mission-critical IT service delivery.
- Strong understanding of IT Service Management (ITSM) tools, including ServiceNow, Remedy, or equivalent.
- Expertise in ITIL best practices, cybersecurity compliance, and performance-based IT operations.
- Strong leadership, communication, and stakeholder management skills, with the ability to present to senior Government officials.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Visio) and collaboration tools (Teams, SharePoint).
- PMI certification (CAPM, PMP, PgMP, PfMP)
- ITIL 4 Foundation
- CompTIA Security equivalent or higher
Why Vision IT?
At Vision IT, we are committed to compassion, excellence, and servant leadership. We empower our teams to drive mission success, ensuring seamless IT service delivery for Los Angeles AFB and its mission partners. If you are a results-driven IT leader, passionate about people, program excellence, government IT service management, and leading high-performing teams, we want you on our team.
At Vision IT, we prioritize the health, well-being, and financial security of our employees with a comprehensive benefits package, including:
- 401(k) Plan: Company matching contributions to help you save for retirement.
- Dental & Vision Insurance: Coverage for dental care, eye exams, glasses, and contacts.
- Health Insurance: Comprehensive medical coverage.
- Paid Time Off (PTO): Generous policy to maintain work-life balance.
- Disability Insurance: Short-term and long-term protection for financial stability.
- Life & AD&D Insurance: Coverage for life and accidental death/dismemberment.
- Supplemental Benefits: Voluntary benefits for critical illness, accident, and hospital care.
Vision IT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vision IT complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Vision IT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with Vision IT's employees' ability to perform their job duties may result in discipline up to and including discharge.
