Office Lead

SUMMARY

As an Office Lead at Vision Now, you will oversee daily operations and ensure a seamless patient experience. Your primary responsibility is to manage administrative and clinical workflows, support the team, and contribute to the success of our practice by fostering a positive and efficient workplace culture. Secondary responsibilities include proficiency in one of the key roles: Optician, Technician, or Front Desk Associate. Tertiary responsibilities include functioning at an efficient level in the other two practice roles. This role requires a blend of leadership, excellent communication skills, and a commitment to exceptional patient care.

JOB RESPONSIBILITIES

Front Office Operations:

• Oversee the daily operations of the front office, ensuring smooth workflows and excellent patient service.
• Manage appointment scheduling, confirmations, recalls, and follow-ups to optimize the practice's schedule.
• Ensure all patient paperwork, insurance verifications, and billing processes are completed accurately and on time.

Leadership and Team Support:

• Train, mentor, and provide guidance to staff, ensuring adherence to Vision Now policies and procedures.
• Serve as the primary point of contact for resolving patient or staff concerns related to office operations.
• Delegate tasks effectively to maintain efficiency and meet practice goals.
• Foster a team-oriented environment that emphasizes collaboration, professionalism, and patient care.

Administrative Tasks:

• Monitor office supplies and manage inventory to ensure the practice runs smoothly.
• Coordinate with the Chief Business Officer to maintain office equipment and facilities.
• Assist with financial tasks, including patient payments, daily reconciliations, and reporting.
• Maintain compliance with HIPAA and other regulatory requirements.

Professional Development:

· Foster an environment of learning.

· Work with staff on creating and completing their professional development goals.

Key Performance Indicators:

· Track office progress by monitoring and improving KPI’s.

· Prowess to make data driven decisions.

Adaptability:

· Ability to cover other roles within the location when needed.

PHYSICAL REQUIREMENTS

• Requires standing, sitting, driving, and walking for prolonged periods of time.

• Occasionally lift and carry items up to twenty-five pounds.

• Able to remain calm and professional regardless of workload or time constraints.

• Proficient in use of English language both in written and verbal communication.

• Must be able to keep electronic information organized and utilize effective time management skills.

• Requires frequent use of hands and fingers to operate a computer keyboard and mouse.

EXPECTATIONS OF ALL VISION NOW STAFF

• Adapt to change in the workplace and use change as an opportunity for innovation and creativity.

• Take ownership of problems, brainstorm problem resolutions, and use sound judgment in selecting solutions to problems, and demonstrate consistent follow through.

• Possess the job knowledge and skills to perform the fundamental job functions and assume greater responsibility over time regarding the scope of work.

• Inspire and model collaborative teamwork.

• Demonstrate accommodation, politeness, helpfulness, trust building, and flexibility with teammates and patients.

QUALIFICATIONS

• High School Diploma required.

• Colorado driver’s license and access to reliable transportation during work hours.

• Current automobile insurance.

• Spanish language skills preferred.

• Previous experience in a leadership role preferred.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Ability to remain calm and efficient in a fast-paced environment.

• Excellent leadership and interpersonal skills to manage and inspire a team.

SALARY RANGE

• Hourly $19.00-$24.00

BENEFITS

• Paid holidays, sick time, retirement benefits, healthcare insurance

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to Commute:

• La Junta, CO 81050 (Preferred)

Ability to Relocate:

• La Junta, CO 81050: Relocate before starting work (Preferred)

Work Location: In person

Salary : $19 - $24