What are the responsibilities and job description for the Field Service Technician position at Vision RT Ltd.?
Vision RT is a rapidly growing MedTech which is transforming radiation therapy for cancer patients, helping to make it more accurate, effective and comfortable. We are the inventors of, and the market leaders in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, for more guidance across every step of the radiotherapy workflow.
Our SGRT solutions are used in 24 out of the 25 “Best Hospitals for Cancer,” as tracked by US News & World Report.
We’re one of Britain’s fastest-growing private tech companies, as recently recognised by the 2025 Sunday Times 100 Tech list. We’re also the proud winners of a 2024 King’s Award for Enterprise, the UK’s most prestigious accolade for business excellence.
Company video
With around 300 employees globally, and offices in the UK, Poland & the USA, Vision RT operates independently as part of the Danish company William Demant Invest A/S - one of the world’s largest investors in healthcare companies. Vision RT staff members have the security and reach that comes with being part of a large global enterprise, combined with the freedom and agility of a startup.
This is a company with strong values, a clear mission and a bright future. It’s an exciting and rewarding place to work.
About the role
***This position requires 90% travel across the U.S., primarily by plane. Expect to be away 4-5 days per week, including some weekends. Site visits typically begin after clinics close (around 4-5 PM) and may involve overnight work, depending on the issue. While travel will make up the majority of your time, hands-on work will be required as needed***
We have an exciting opportunity for a proactive customer-focused field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing first-class service to our customers.
Candidates will be ideally located in or near Atlanta
Key responsibilities will include
- Hardware installation of VisionRT product range – pull cables, mount cameras to ceiling, install monitors and workstations
- Hardware de-installation of VisionRT product range
- Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures
- Provide planned maintenance support
Essential Skills & Experience
- Highly motivated customer-focused technician with excellent customer-facing skills
- Results orientated with a “Can Do” attitude and clear enthusiasm for excelling in customer satisfaction
- Ability to drill and mount, mechanical bracketry in raised ceilings
- Ability to read and work with technical drawings and architects’ drawings
- Willingness to travel and work evenings or weekends
- Microsoft Windows (user level)
Desirable Skills & Experience
- Associate degree in Mechanical Engineering Technology or equivalent military education with at least 2 years of experience servicing hardware and electronic equipment, a High School Diploma/GED and 5 or more years of experience servicing hardware or medical devices is also acceptable
- Experience supporting external and internal customers in the Field Service Engineers' territory
- Extensive domestic travel up to 90%
Vision RT is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment and development without regard to race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.
