What are the responsibilities and job description for the Cheif Experience Officer position at Vision Security?
Chief Experience Officer (CXO)
- An executive who ensures positive interactionswith an organization's external customers
- The job title "chief experienceofficer" is increasingly replacing that of Chief Customer Officer inretail and entertainment industries and Chief Activity Officer in healthcareand travel.
- A chief experience officer communicates thevalue proposition of the organization using the customers' language, interactingwith the customer through their preferred communications channels to ensure apositive customer experience.
- In the enterprise, the CXO oversees a team thatmonitors these interactions and assures that the company is adequatelyresponding to complaints, concerns and suggestions for improvement.
- Corporations interact with their customersthrough many avenues, including
osocial media platforms
ocustomer-feedback forums
ospecial engagements
omusic festivals
Chief Experience Officer (CXO)
