What are the responsibilities and job description for the Customer Service Representative position at Vision Staffing Solutions LLC?
The Customer Service Representative (CSR) is responsible for supporting the sales team and assisting customers ensuring their satisfaction with the performance of the sales department and fulfillment of their order requirements. This role reports directly to the Branch Manager or the Operations Manager.
Responsibilities & Duties
- Manage and direct incoming calls effectively.
- Welcome guests warmly and professionally.
- Establish and manage new customer accounts.
- Collect payment details and other essential information such as addresses, phone numbers and contact information.
- Recommend appropriate product solutions to meet customer needs or seek assistance from the sales team.
- Assists at the Will-Call window.
- Provide inventory availability and pricing to customers and the sales team through formal estimates.
- Ensure exceptional customer experience by delivering estimates and processing orders within 24 hours, promptly responding to emails, and following up on estimates and orders.
- Exhibit strong multitasking skills while collaborating with multiple internal departments.
- Maintain a clean and organized working environment, including filing as needed.
- Follow up on all open orders from start to finish, keeping customers and the sales team informed of their order status
- Create and process orders promptly, handling rush orders and reviewing pending orders and customer requests to ensure customers’ satisfaction.
- Collaborate with internal teams, including sales, transportation, warehouse, fabrication, and accounting, to process orders in a timely manner.
- Resolve issues related to customer orders, customer accounts and other concerns.
- Schedule deliveries and Will-Calls.
- Perform clerical and administrative duties for the sales team.
- Check in with management and other departments to offer assistance as needed.
Qualifications and Skills
- High School Diploma required.
- Minimum of two years of customer service experience.
- Proficiency in CRM software required.
- QuickBooks experience preferred.
- Maintains quality service by adhering to organizational standards.
- Ensures a safe and clean work environment by keeping the front office area and workstation tidy and complying with company procedures, rules, and regulations.
- Contributes to team efforts by completing related tasks as needed and maintaining a positive work attitude.
- Assists other departments as necessary.
- Previous industry experience preferred (Pallet Racking & Material Handling Systems)
