What are the responsibilities and job description for the Depot Support Technician position at Vision?
Job Description:
The Depot Support Technician will assist the Memphis HQ with daily activities as directed. Responsibilities include:
- Promptly reporting to work as scheduled
- Keeping an inventory of raw materials
- Making boxes, packing boxes, and labeling boxes
- Transporting boxes for shipment
- Testing monitors and imaging computers as needed
This position reports directly to the IT Manager of Support Services. The primary responsibility is to ensure the availability of shipping supplies, safely pack transport materials, and ship equipment for new employees. The technician must be present and available for Depot operations and should follow standard Depot operating procedures for accurate packing and labeling of boxes. Familiarity with the New-Hire Kit process and preparation is also required, along with other duties assigned by the IT Manager of Support Services.
General Requirements:
- A friendly demeanor and helpful attitude
- Good people skills and ability to work well with others
- Ability to use standard shipping tools and materials
- Good oral and written communication skills
- A professional demeanor with previous customer service experience is strongly desired
- Ability to work within a supervised environment
Operational Responsibilities:
- Take ownership and responsibility for issues from initiation to successful resolution
- Escalate issues and involve experts as needed to resolve problems quickly
- Provide accurate work in a challenging environment
- Develop a solid understanding of the New-Hire Kit process and Depot operations
- Build technical knowledge of each system within the company
- Maintain knowledge of operating systems and application software to provide elevated support
- Demonstrate a general understanding of shipping processes, practices, and procedures
Core Competencies:
- Collaborating effectively with others
- Applying basic process knowledge
- Attendance and punctuality
- Strong organizational skills
- Attention to detail and accuracy
- Setting and achieving personal work goals and objectives
- Proficiency in using packing tools, tape guns, tape, and packing materials
Experience, Knowledge & Skills:
- Exceptional written and oral communication skills
- Strong interpersonal skills, with an emphasis on listening and questioning
- Provide support for shipping computers, checks, and peripheral devices
- When issues exceed the technician's scope, escalate them to the appropriate tier 2 support team members
- Ensure courteous, prompt, and effective resolution of shipping issues
Qualifications:
- Life experience and 1-2 years of work experience in a warehouse, or an equivalent combination of experience
- Ability to prioritize work based on departmental and production goals
- Good written and verbal communication skills
Job Types: Full-time, Contract
Pay: Up to $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Bachelor's (Required)
Experience:
- customer service: 2 years (Required)
- support for shipping computers: 2 years (Required)
- resolution of shipping issues: 2 years (Required)
- warehouse: 2 years (Required)
- inventory of raw materials: 2 years (Required)
- packing boxes, and labeling boxes: 2 years (Required)
- imaging computers: 2 years (Required)
Ability to Commute:
- Memphis, TN 38103 (Required)
Work Location: In person
Salary : $24
