What are the responsibilities and job description for the Help Desk Support position at Vision?
Job Summary
We are seeking a skilled Help Desk Analyst to join our IT support team. The ideal candidate will provide technical assistance and support to end-users by resolving software, hardware, and network issues.
Responsibilities
- Respond to IT support requests and provide timely solutions
- Troubleshoot software, hardware, and network issues
- Assist in software installations and updates
- Provide technical support for desktops, laptops, printers, and mobile devices
- Document all support activities in the ticketing system
- Collaborate with other IT teams to escalate complex issues
Requirements
- Proficiency in IT support and troubleshooting
- Knowledge of operating systems such as Windows and Mac OS
- Familiarity with TCP/IP networking protocols
- Experience with software troubleshooting tools like Remedy or ServiceNow
- Ability to provide excellent customer service
- Prior experience in desktop support or technical help desk roles
- Familiarity with SCCM for software deployment is a plus
Job Type: Full-time
Pay: Up to $24.00 per hour
Schedule:
- Monday to Friday
Education:
- Bachelor's (Required)
Experience:
- Help desk: 3 years (Required)
- troubleshoot integrated and interdependent computer systems: 3 years (Required)
- macOSX: 3 years (Required)
Ability to Commute:
- Scottsdale, AZ (Required)
Work Location: In person
Salary : $23 - $24
