What are the responsibilities and job description for the JR. ServiceNow Lead position at Vision?
Jr. ServiceNow Lead
Overview of the Company:
We are a leading technology solutions provider committed to delivering exceptional services to our clients. Our innovative approach and collaborative culture foster an environment where employees can thrive, grow, and make a significant impact. Join us in creating solutions that drive efficiency and effectiveness in the digital landscape.
Key Responsibilities:
- Assist in the development and execution of ServiceNow solutions tailored to client needs.
- Collaborate with cross-functional teams to gather requirements and implement best practices.
- Manage demand, ideas, and assignment/security groups within the ServiceNow platform.
- Provide support and troubleshooting for ServiceNow-related issues and enhancements.
- Conduct training sessions and create documentation for end users.
Required Skills and Qualifications:
- 3 to 5 years of experience working with ServiceNow.
- Familiarity with Customer Service Management (CSM) is a plus.
- Strong problem-solving skills and ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Understanding of ITIL concepts and best practices is preferred.
Job Types: Full-time, Contract
Pay: $70.00 - $72.00 per hour
Benefits:
- Health insurance
Experience:
- ServiceNow: 3 years (Required)
- Customer Service Management (CSM): 3 years (Required)
- ITIL concepts: 3 years (Required)
- ServiceNow solutions: 3 years (Required)
- gather requirements and implement best practices: 3 years (Required)
- ServiceNow platform: 3 years (Required)
- troubleshooting for ServiceNow-related issues: 3 years (Required)
Ability to Commute:
- Westchester, IL 60154 (Required)
Work Location: In person
Salary : $70 - $72
