What are the responsibilities and job description for the Workday HCM Support Specialist position at Vision?
Workday HCM Support Specialist
We are looking for experienced Workday HCM Support Specialists to join our Tier 2 HR Application Support team. This team is essential in troubleshooting and resolving Workday-related issues while also focusing on a more strategic, product management-oriented roadmap.
Key Responsibilities:
- Provide Tier 2 support for Workday Core HCM, including troubleshooting business processes, correcting transactions, setting up supervisory organizations, and assigning security roles.
- Manage and resolve a high volume of ServiceNow tickets, ensuring timely responses and escalations as necessary.
- Analyze and clarify user requests to identify whether they are security-related, reporting-based, or require other types of intervention.
- Provide support for Payroll and Time Tracking, ensuring that urgent payroll-related issues are resolved promptly.
- Assist with Workday Security, including domain security modifications, role assignments, and testing configurations in non-production environments.
- Collaborate with HR and business teams to understand their needs and implement appropriate solutions.
- Contribute to process documentation to enhance the team's operational efficiency.
Preferred Qualifications:
- Strong experience with Workday Core HCM, including knowledge of business processes and troubleshooting transactional issues.
- Experience across multiple Workday modules, particularly Payroll, Time Tracking, and Security.
- Ability to think critically to uncover the true needs behind user requests.
- Excellent verbal and written communication skills, with experience supporting HR and business users.
- Ability to work independently and prioritize tasks effectively in a high ticket volume environment.
- Prior experience with Workday security configurations is a plus.
- Experience in process documentation is highly desirable.
Job Types: Full-time, Contract
Pay: $40.00 - $42.00 per hour
Benefits:
- Health insurance
Education:
- Bachelor's (Required)
Experience:
- Workday HCM Support: 4 years (Required)
- Tier 2 HR Application Support: 4 years (Required)
- Workday Core HCM: 4 years (Required)
- business processes: 4 years (Required)
- troubleshooting transactional issues: 4 years (Required)
- Workday modules: 4 years (Required)
- Payroll, Time Tracking, and Security: 4 years (Required)
- supporting HR and business users: 4 years (Required)
- high ticket volume environment: 4 years (Required)
- Workday security configurations: 4 years (Required)
- process documentation: 4 years (Required)
Ability to Commute:
- Vernon Hills, IL 60061 (Required)
Work Location: In person
Salary : $40 - $42
