Service Technician

Project Specialist (Security)

An exciting opportunity to contribute to a growing security team as the largest privately owned security integrator in the world.

Responsibilities:

• Install, program, test, repair, and service various systems and equipment including security, fire alarm & life safety, and/or building automation with guidance as needed. This role is key to providing technical support and training to customers, ensuring maximum customer satisfaction.
• Familiarity with basic blueprints, schematics, manuals, and specifications to determine installation procedures independently, with assistance for more complex specifications. Interpretation of manuals, schematics, and wiring diagrams, and equipment repair utilizing knowledge of electronics and standard test instruments and hand tools.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions. Write routine programs for systems.
• Act as the customer's primary point of contact, ensuring exceptional service at all times.
• Collaborate with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Maintain communication with management regarding customer satisfaction, product performance, installation techniques, and standards, as well as suggestions for product improvements.
• Execute technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate them to relevant parties, and assist in developing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Work closely with the Project Manager and/or Operations Manager to coordinate specific projects, recommend quality of work, and identify ways to improve customer satisfaction.
• Perform other duties and responsibilities as required or requested.

This is a direct hire position. The successful candidate will be based on-site every day, working in Noblesville/Indianapolis or Fort Wayne/South Bend, Indiana. The team covers the entire state of Indiana, with a focus on keeping commute times within a 1-2 hour radius. You will spend 5 days a week at customer sites, with minimal overnight travel. This is an excellent opportunity to join a wonderful team with growth prospects.

We offer a company truck, tools, PPE equipment, uniform, cell phone, and laptop once you become a permanent employee.