Technical Support Analyst

Technical Support Analyst

This is an exciting opportunity for a sharp Technical Support Analyst to join a dynamic organization where you can make an impact.

RESPONSIBILITIES:

• Approximately 60% is in-person support, and 40% is phone, email, and chat support
• Each week, do an 8 hour of help desk/phone support rotation
• Resolve Level l Incident and Service Request tickets
• Triage Level II and Level III Incident and Service Request tickets
• Troubleshoot and resolve Incident tickets related to technical difficulties with hardware, software, and the network
• Validate with internal customers that the Incident or Service Request has been resolved and update the ITSM ticketing system.
• Interface effectively with IT infrastructure, security, applications management, database, and governance personnel.l
• Obtain a strong knowledge of IT Security Policies, Processes, and Procedures.
• Adhere to and execute IT Security Policies, Processes, and Procedures
• Write and update knowledge-base articles
• Actively contribute to IT's Continual Service Improvement efforts
• Ability to complete multiple simultaneous projects and support tasks promptly
• Perform other duties or special projects as assigned

This is a six-month contract-to-hire position that starts on May 1st. You will mainly support our offices in Westborough, Holliston, Millbury, and Auburn but you may also support our other offices when necessary. Sometimes, project work requires you to travel to another state to assist. You must be able to work flexible hours as needed, be on call, or work some weekends. We usually work 3 to 5 hours overtime a week. This is an excellent opportunity to make an impact and take your career to the next level.

Visionaire Partners offers a 401k with up to 4% match, medical, dental, vision, life insurance, short and long-term disability, critical illness, hospital indemnity, accident coverage, and Medical and Dependent Care Flexible Spending Accounts.