Summer Intern - Technical Support Specialist

Job Overview

Our rapidly growing retail business is looking for additional assistance this summer in our technical support team. The successful candidate for this role will have strong customer service skill and have a willingness to learn about networking. We need an enthusiastic individual who can listen to customer issues and then offer a solution to each problem.

Eligibility

Must be both a full-time high-school or college student currently and returning to high school/college in the fall and between the ages of 16-24.

Primary Responsibilities

• Support customers over the phone
• Support walk-in customers
• Respond to voicemails, emails, and chats, which accrue after hours
• Follow up on unresolved issues
• Escalate or create work orders as necessary
• Assist with internal escalations
• Document interactions with customers.
  
  

Qualifications

• Understanding of computers from Windows to Mac. As well as internet-based applications such as email apps and Browsers.
• Basic understanding of networking and networking equipment.
• Showing attention to detail and documentation.
• Customer service skills and working with customers over the phone as well as in person.
• Patience and a willingness to learn, this is a must.
• Ability to work in multiple systems at the same time.
  
  

This position is onsite 5 days a week (Monday-Friday).

Job Type: Temporary

Pay: $19.23 per hour

Schedule

• 8 hour shift
• Monday to Friday
  
  

Work Location: In person