What are the responsibilities and job description for the Customer Support Agent position at VISIONARY COMMUNICATIONS LLC?
At Visionary Communications LLC, we are committed to providing exceptional customer service and innovative solutions to our customers. Our team is seeking a highly skilled and dedicated Customer Support Agent to join our Residential Technical Support division.
The successful candidate will have a strong command of computer systems, including Windows and Mac, as well as internet-based applications such as email apps and browsers. They will also possess a basic understanding of networking and networking equipment, with a focus on troubleshooting and resolving technical issues.
As a key member of our team, the Customer Support Agent will be responsible for:
- Providing excellent customer service over the phone and in person
- Assisting customers with technical issues related to their network and devices
- Collaborating with internal teams to resolve complex technical problems
We are an equal opportunity employer and welcome applicants from diverse backgrounds. We offer a competitive hourly wage of $19.23-$20.50 and a positive work environment that values teamwork and professional growth.
Salary : $19 - $21
