Business Analyst (HealthCare)

Role: Business Analyst (HealthCare)

Location: Quincy, MA-Hybrid (2 to 3 days per week onsite)

Duration: Contract

At least 3 years of experience supporting a benefits management program s eligibility management processes
Must have Skills/Attributes: Business Analysis, Healthcare, SDLC, SharePoint Required Education:
Bachelor s Degree
Required Experience, Knowledge and Skills:
9 years of IT applications experience as a Business Analyst
At least 2 years of experience supporting a benefits management program s eligibility management processes
Demonstrated understanding of complex information workflows through a Content Management Solution to publish sensitive information
Demonstrated ability to analyze and synthesize business requirements
Demonstrated ability to understand and negotiate the needs and expectations of multiple stakeholders
Excellent communication & negotiation skills and experience in supporting technical and non-technical staff
Strong background in developing trust and confidence in relationships with stakeholders and cross-functional teams; experience coordinating and fulfilling requests for internal/external changes
Demonstrated expertise in information systems, business operations, requirements analysis, and integration/design of solutions
The candidate must be process-oriented with sound judgment, attention to detail, accuracy, and follow-through including flexibility to perform in an ever-changing work environment
The candidate must be energetic, driven, and committed to project success while working under tight time constraints and pressure
Advanced knowledge of Microsoft Office and SharePoint, knowledge of collaborative tools (e.g., Teams, Zoom), and JIRA
Must have working knowledge of Agile SDLC processes
The Business Analyst will report to the Functional Lead and closely work with the IE&E CP PMO Lead to support key programmatic initiatives ensuring deliverables are in line with the Program s goals and meet the objectives of the various business stakeholders. The BA is an active member in all phases of the project including requirements gathering, design and development activities, testing, implementation, and ongoing operation. They serve as a liaison between the business community, the software quality assurance team, project management office and the technical development team and, as such, the successful candidate must have a strong working knowledge of eligibility and enrollment processes for Benefits management, be well-versed in operational concepts, and the Software Development Life Cycle (SDLC).They are responsible for providing business systems analysis and process redesign expertise, interacting with business internal and external users to clearly define and document requirements.
Job Duties and Responsibilities:
Stay current on stakeholder needs and the program vision
Serve as the custodian of program objectives and business requirements and assist in their realization
Produce a variety of high-quality documents within stipulated timelines that are complete, universally acceptable, and effectively communicate objectives
Participate in and contribute to JAD workshops with business SMEs, developers, testers, and BAs to analyze business processes, workflows, business policies, events, triggers, roles, integrated systems, data flows, etc.
Develop user stories working closely with business SME s in identifying/eliciting and documenting business requirements
Publish/Review Business Requirements Documents, Requirements Traceability Matrix (RTM), mapping requirements, and test cases to ensure complete test coverage against in-scope requirements
Review test summary reports ensuring adequate testing coverage for key functional areas
Support stakeholders during each release/implementation
Closely co-ordinate with business stakeholders and track the deliverable submission, review and approval for supporting the ongoing enhancement release schedule
Utilize the program's requirements management, change management, and defect management tools and track requirements/defect status throughout the project for the functional areas
Proactively review existing processes, identify opportunities for improvement and make constructive suggestions for change that would benefit the Project
Serve as an SME for the program and contribute to and review documents crafted by other teams