Call Center Agent

Job Description

Job Description

POSITION SUMMARY

Seeking a full-time call center agent who can complete customer service tasks such as ensuring that customers have the information and assistance they need to maintain the company’s positive reputation. Call center agents are responsible for answering calls for our multiple office locations, scheduling appointments, rescheduling when doctors are out, and other assigned tasks. This position requires someone who can multi-task and work in a fast-paced environment. Must be able to answer an average of 80-100 calls daily. A call center agent should communicate effectively, speak clearly, and be able to demonstrate exceptional listening skills to help the patient best.

PERFORMANCE EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following competencies :

• Take multiple calls in a fast-paced environment while accurately answering patient concerns.
• Guide patients and schedule appointments based on patients’ needs.
• Ability to check voicemails and call patients back to service their requests.
• Ability to complete appointment confirmations and reschedule appointments as needed.
• Ability to prioritize and schedule online appointment requests.
• Performs reminder calls for patients who are due or overdue for their eye exams.
• Demonstrates that they can effectively review a doctor’s schedule.
• Responding to patients in a professional and courteous manner
• Maximize patient flow by tracking and communicating with patients and colleagues to maintain an efficient office.
• Enter the patient’s demographic and insurance information into the POS software system.
• Relay appropriate information to / from patients to doctors or management.
• Ability to meet doctors’ targets, secure and close leads, respect their scheduling template, and follow scheduling guidelines.
• Other Duties as assigned.

QUALIFICATIONS AND SKILLS

REQUIREMENTS