Network Operations Center (NOC) Manager

Overview:

Job Title: Network Operations Center (NOC) Manager  

Work Location: Herndon, VA

Schedule: Full-Time

Due to the nature of the work and contract requirements, U.S. citizenship is required.

Responsibilities:

Visionary Solutions seeks an experienced Network Operations Center (NOC) Manager to join our team. This position leads the helpdesk technicians and manage the 24/7 mission critical network systems in our facility. This position is responsible for ensuring all systems are operating effectively and efficiently at all times. The ideal candidate will have rapid response network operations and helpdesk capabilities in addition to management experience.

• Create a team culture in the 24/7 operations environment.
• Manage the day-to-day operations of the helpdesk technicians and NOC facility.
• Oversee the NOC’s quality, delivery and continual improvement for helpdesk and network-related issues, ensuring timely incident, problem and performance resolutions for end-users.
• Build knowledge management among the NOC team to continue upward growth for individual team members and the company.
• Develop workflow, training and job aid systems/materials.
• Monitor network performance and capacity, ensuring that the network is operating at maximum efficiency and has plans to maintain that efficiency for anticipated growth.
• Manage and administer enterprise ticketing, monitoring and voice systems.
• Identify, diagnose and resolve network-related issues.
• Maintain 24/7 network operations including the potential for shift work, including nights and weekends, and holidays.
• Collaborate with departments, teams and individuals – including matrix resources – to resolve network-related issues and create process improvement plans.
• Lead communications during outages, incidents and process improvements.
• Create or contribute to Contract Deliverables.
• Prepare and deliver status and incident briefings for leadership.

Qualifications:

• HS degree or equivalent required; Bachelor's degree in Engineering, Computer Science, Information Technology or a related field preferred.
• Seven (7) or more years experience in network infrastructure, computer systems, TCP/IP, MPLS, and WAN/LAN switching technologies.
• Five (5) or more years in a management or leadership level role, overseeing a team of direct reports and balancing multiple projects and tasks.
• Security CE certification required. 
• CCNA or JNCIA-Junos certification required; CCNP, JNCIP-ENT or JNCIP-SP preferred.
• Experience using enterprise ticketing and monitoring tools preferred, e.g. SolarWinds, Cisco ISE.
• Must be able to obtain and/or maintain an active TS/SCI with full-lifestyle polygraph security clearance.
• Must be able to pass a background check and drug test.
• Must be willing to work outside of a standard M-F, 9-5 shift, including occasional nights, weekends, and holidays.
• Strong organizational skills and the ability to manage multiple tasks and prioritize projects.
• Excellent oral and written communication, in order to express complex technical concepts effectively.
• Familiarity with industry standard ITSM frameworks such as ITIL preferred.

Physical Requirements:

The work is performed in an office environment and is primarily sedentary in nature. The individual will be required to remain in a stationary position for prolonged periods of time and alternate between different stationary positions. The individual must also be able to move about the office at times. This position requires the ability to communicate frequently. This position may occasionally require the ability to ascend stairs, reach, stoop, kneel, lift light to medium objects, view and operate a computer, keyboard, telephone, and other office equipment and to withstand moderate noise and temperatures.

This position does require shift work to maintain 24/7 operational needs. Individuals must be able available to work on evenings, nights, weekends and holidays to ensure access to mission-critical work and end-users at all times.  

Visionary Solutions EEO:

Visionary Solutions, LLC. is committed to utilizing technology to transform real-world problems into innovative solutions. By ensuring we provide the right resources at the right time, our purpose as a partner is to provide experience from idea to application, encompassing a wide range of complex systems and utilizing technical skills, hands-on experience, and critical thinking abilities to achieve our customer’s success. We are always on the search for dedicated and passionate people to join our team.

Visionary Solutions is an Equal Opportunity Employer (EEO), focused on creating a culture of trust, equity, and inclusion. All qualified applicants are invited to apply to our openings and will receive equal consideration for employment, regardless of race, color, gender identity, religion, age, sex, sexual orientation, national origin, disability status, veteran status, or any other characteristic protected by law. In doing so, we affirm our commitment to foster a workplace environment free from unlawful discrimination, harassment, and retaliation.