What are the responsibilities and job description for the Assistant General Manager position at VISIONS HOTELS?
Assistant General Manager
The Holiday Inn, Auburn, NY is offering an exciting career opportunity in the capacity of Assistant General Manager.
The Holiday Inn, Auburn, NY is offering an exciting career opportunity in the capacity of Assistant General Manager.
Qualified candidate must be a committed, dedicated, and experienced individual who shares a commitment to superior quality, service, and is honest and passionate about providing high standards with great results that are driven by our Company Values and Guiding Principles - Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, and Community and Global Focus.
Position Overview:
Assist in managing day-to-day hotel operations by maximizing financial returns, driving the development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of hotel and brand in the local community. Act as the General Manager in their absence.
Duties and Responsibilities:
- Manage day-to-day operational activities, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance.
- Educate, train and motivate hotel staff to achieve hotel revenue goals. Ensure staff has the information, market data, tools and equipment to successfully carry out job duties.
- Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
- Review guest feedback and implement strategies for continuous improvement.
- Assist the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel.
- Provide regular direction and manage hotel operations for all departments.
- Monitor and report budget variances and control labor costs and other expenses.
- Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.
- Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.
- Comply with federal, state and local laws regarding health, safety and alcohol services.
- Maintain a focus and commitment to operating a “green” hotel.
- Perform other duties as assigned. May also serve as manager on duty.
Qualifications:
- 1-3 years full-service hotel experience preferred.
- IHG experience preferred.
- Full-service hotel management with food & beverage experience preferred.
Who We Are:
We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.
We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Salary : $58,000 - $62,000
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