What are the responsibilities and job description for the Assistant Director of Visitor Experience position at Visit Annapolis & Anne Arundel County?
Job Description
Job Description
Visit Annapolis & Anne Arundel County is currently searching for an Assistant Director of Visitor Experience. The Assistant Director will manage the front-line team of volunteer information specialists. Reporting to the Director of Visitor Experience, the Assistant Director will oversee the day-to-day operations of volunteers and the facility. The ideal candidate will be passionate about hospitality, tourism, and creating a welcoming destination for visitors from diverse backgrounds.
Key Responsibilities :
Volunteer Management :
- Recruit, lead, and manage a team of volunteers to deliver exceptional customer service in alignment with the organization.
- Coordinate volunteer schedules to ensure consistent and adequate coverage.
- Track volunteer contributions and use data-driven insights to improve training, retention, and volunteer engagement
- Develop and execute comprehensive volunteer training programs to include customer service best practices, conflict management, transportation, parking, seasonal offerings, and organizational updates.
- Maintain knowledge of current industry trends in volunteerism and visitor engagement.
Visitor Experience Programs :
Facility Oversight :
Data Analysis and Reporting :
Skills and Experience Preferred :
Salary & Benefits :
This full-time, exempt position offers a hybrid schedule and a competitive starting salary ranging from $60,000 to $70,000 based on experience. In addition, VAAAC offers generous benefits, including 20 paid time off days, 13 floating holidays, employer-paid (individual) health, vision, and dental benefits, 401(k) plan with 5% match (after 90 days), basic short-term disability and life insurance benefits (after 90 days), Employee Assistance Program, parking benefits and professional development.
Salary : $60,000 - $70,000
